In a post from earlier this week, “How to Sabotage your Brand Reputation in Four Days”, referring to the Southwest Airlines 2022 winter storm fiasco, many comments affirmed my perspective. Although CEO Bob Jordan apologized, it missed the mark on demonstrating empathy, an essential competency of every successful leader.

Empathy is not just something reserved for […]

Leaders, by virtue of their position, have enormous potential to inspire people and strengthen bonds and loyalties within a team.

This is the season when social/business parties and special events take place.  If you find making small talk during social interactions challenging or tiresome, you’re not alone! Many think small talk is inauthentic and a waste of time, but it plays a crucial role in making us feel emotionally connected to others.

• Whatever social event you […]

Would you buy a house built on shifting sand?

No, of course not. A structure needs stability – it’s a place you’re going to be for years.

Yet for many people at work, their job feels like it’s sitting on shifting sand when managers are rotated in and out. It’s common for companies to shift managers around, […]

Does love have a place at work?  This is not a question we would have asked a decade ago, but now in an age where people are quitting their jobs in record numbers and others are seriously weighing their options, it’s a notion that leaders should seriously address. What do I mean by “love”? Basically, […]

Is “energizing” always a job requirement of a leader? Yes, since it greatly impacts on employee engagement and job performance. But the definition of energizing has changed, and leaders must now change with it. For a long time, people have looked to charismatic epic CEOs as examples of energizing leaders. They were the Steve Jobs […]