Tag Archives: personal responsibility

An apology of convenience? by Roz Usheroff

In my January 14th, 2013 blog post “The Business Apology: When Taking Responsibility Trumps Contrition” I wrote the following; “In truth to be effective, apologies have to help to diffuse the situation rather than make it worse.  The only way that this can be achieved is through a sincere expression of regret combined with a clearly […]