Category Archives: Resolving Conflict

The Seven Signs That You Are On The Outs With Your Boss

There are many reasons why your relationship with your boss can become strained, and sometimes without even knowing that it has. For example, your boss may not be the best at communicating their expectations with you or, they may be too light-handed in providing you with needed direction or correction. As a result, you may, […]

3 Tips On How To Coach A Problem Employee

After living with their dysfunctional behavior for so many years, people become invested in defending their dysfunctions rather than changing them. Marshall Goldsmith, leadership coach As the boss, you are in charge. Your word and direction carry the weight and influence to ensure that what you need done, gets done! If only the world were […]

3 Tips On How To Go Against The Grain Without Rubbing People The Wrong Way

The reasonable man adapts himself to the world; the unreasonable one  persists in trying to adapt the world to himself. Therefore all progress  depends on the unreasonable man. – George Bernard Shaw I have always loved Shaw’s quote for its paradoxical undertone. Based on a general consensus, a willingness to adapt to the world suggests that a reasonable […]

An apology of convenience? by Roz Usheroff

In my January 14th, 2013 blog post “The Business Apology: When Taking Responsibility Trumps Contrition” I wrote the following; “In truth to be effective, apologies have to help to diffuse the situation rather than make it worse.  The only way that this can be achieved is through a sincere expression of regret combined with a clearly […]

Are you a prisoner of others past experience with you? (Part 2)

“Many years ago I learned that when people give you feedback … they are really telling you about themselves…their beliefs, values, experiences, expectations – their ‘story’, their ‘reality’.  So, it’s not ‘personal’.” The above is an excerpt of just one of the many responses I received to Part 1 of this post on dealing with […]

How do you turn Adversaries into Allies

“The sages asked, “Who is mighty? ” and answered, “Those who can control their own emotions and make of an enemy a friend.” from Bob Burg’s new book “Adversaries into Allies: Win people over without manipulation or coercion“ I have a voracious appetite for reading, and though my busy travel schedule does from time-to-time provide […]

FedEx Commercials and the Toxic Boss (Stealing Ideas)

I recently posted a series of articles on dealing with a toxic boss to which I have received a tremendous response. By writing the series, I did not want to give the impression that anyone who holds a position of leadership is automatically going to look for ways to deliberately make your life miserable and […]

We Are Not In Kansas Anymore: Managing Cross Cultural Conflict (Part 1 of 2)

I’ve a feeling we’re not in Kansas anymore . . . and with those words Dorothy from The Wizard of Oz embarked on a remarkable journey in an effort to return home. Of course, here in the real world, home as my extensive travel schedule would suggest, can be any one of multiple destination points […]